Archives: Replies

Hello,

I am sorry but what setting are you referring to? The only options that Reminders add-on has are located in EventON > RSVP > Reminders and they work globally.

Ashan,

When Jetpack is activated you can’t see any image: featured, tile. The strange part is that it removes images with the code completely. Tried to turn off image settings in Jetpack but nothing. You start to see images only when Jetpack is disabled.

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

This string is the Ticket Number but it was encrypted for security reasons. For scanner gun could you please follow this guide https://docs.myeventon.com/documentations/how-to-use-scanner-gun-to-check-in-guests/.

Hi Jeremy,

I have turned on “Do not delete eventon settings when I delete EventON plugin”.

Please try now. You could also use another browser.

Also, please remember to do a complete backup before updating and check the link below for documentation:

https://docs.myeventon.com/documentations/update-eventon/

Thank You

Hi Dave,

Both the programs you have mentioned are not our and we are not familiar with theme. So, please contact the support team of those plugins and ask them for their assistance with it.

Let us know if you need help with anything else.

Thank You

HI,

This looks like either the theme you are using or one of the plugin’s styling is overriding eventon’s css.

Please disable all other plugins and change the theme back to default WP theme temporarily and check once.

Let us know if it remains the same even after.

Thank You

Never mind.  I realized I was looking in the wrong place.  I found where I needed to download the plugin.

Thanks again.

David