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Replies for tickets on suppota
Reply to: Action User existing items lists
Hello,
As a list compiled from all users. You can check added Locations & Organizers in wp-admin > EventON Location/Organizer.
Reply to: Syncing with Google Calendar Plugin keeps changing the organiser and more details link field after I edit them
Hello,
Could you please try to EventON > Sync > disable Sync already imported events and check again?
Reply to: activated rsvp waitlist does not work properly
Hello,
No. My events are not repeating events. Each event is created individually.
On https://www.mobile-hundeerziehung.de/kursbuchung/ you can switch to month “Februar”. You will see, that there is one event on “10.02.2019, 11:00 Uhr”. This event has now a capacity of 1. The waitlist is activated for this single event. the following events are not full, neither do they have an activated waitlist in single event settings.
but as you can see, the badge will occur on the event on “10.02.2019, 11:00 Uhr”, which is absolutely correct, but also on the other events, scheduled in february but after this single event.
On your demo site, i can see, that there are several different event types in different months. perhaps your demo is not a proper simulation.
The event with a capacity set to 1 is 9405.
greetings,
tim
Reply to: missing fields with google console
Please check https://search.google.com/structured-data/testing-tool/u/0/#url=https%3A%2F%2Fcycledownunder.com%2Frides%2Fthe-bobbin-head-cycle-classic%2F. Google sees EventON’s events as @type Event so it must have date and location in order to show it in Rich Results. That’s why for location it says Error: A value for the location field is required and for offers and performer only Warning.
You can check required properties here https://developers.google.com/search/docs/data-types/event (Structured data type definitions).
Reply to: Event Ticket Add to Cart disappears after a few seconds so user cannot view cart of checkout
Hello,
I tried now and “ADDED TO CART! VIEW CART|CHECKOUT” window stays there indefinitely.
Could you please also try EventON > Tickets > Upon add to cart redirect customer to Do not redirect, allow adding more tickets to cart?
Reply to: Background image not showing up in tile view

It appears that the lazy loading setting is not the one that is incompatible with EventOn.
The Jetpack plugin had to be completely uninstalled in order for the images on the calendar to load.
Do you know which setting specifically is preventing the images from loading? Because we would like to keep Jetpack up and running on the site. (a screenshot of Jetpack’s current performance settings is attached)
Reply to: tiles customization
Hello,
Could you please remove your code and add this CSS code to EventON > Styles:
.ajde_evcal_calendar.boxy #evcal_list .eventon_list_event .evcal_desc span.evcal_event_title { font-size: 15px !important; }
If you can’t see any change, EventON > turn off Write styles to header > save settings > turn on Write styles to header.
Reply to: Is it correct that eventon not supported Front-end user registration / user login / lost Password / recover-password / double opt in ?
Hello,
EventON doesn’t have a built-in functionality for user’s registration, login, password recovery and so on. Unfortunately, we can’t tell which plugin will be 100% compatible with our product since we haven’t tested them. All of them should work fine, because EventON simply checks if the user is logged in.
Reply to: activated rsvp waitlist does not work properly
Hello,
Are you referring to Repeating events? Could you please send us a link to one of those “following” events so we can test this issue?
I’ve created two events on our test server:
http://dev2.myeventon.com/events/rsvp-wait/
http://dev2.myeventon.com/events/rsvp-wait-2/
But they work correctly.