Replies for tickets on suppota
I Ashan. Thank you for your patience. I have cleared my cache but still experience the same issue.
I have uploaded a small screencast to better show the problem:
The first click does not count any additional place. But every further click increases the counter and thus blocking spaces even for further events.
Ashan,
These two are deactivated:
EVOSY EVOSYc9e39f24-edff-4d6c-850d-10ffcfaaaae2 Email aline@matiazzo.com Action User EVO7b85e8c6-7b3f-436c-9a01-616f08d52407 Email aline@matiazzo.com
For the rest can’t see buttons: https://tppr.me/xe8qo
Hello,
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!
Hello,
I’ve deactivated it from our side. Could you please try to activate it again?
Hello,
I’ve disabled EventON > Google Map > Disable Google Maps API so now it’s working https://tppr.me/yshTk.
Please check and let us know.
Hello,
2-5 Sites license for Tickets costs $125 so upgrade will cost $60. Event Slider upgrade will cost $30. For upgrade please use this form http://customer.ashanjay.com/eventon-license-upgrade-request/
Could you please try to update Tickets to 1.7.7?
Hello,
Could you please use this form: http://customer.ashanjay.com/eventon-customer-refund-request/?
Hi Basilis,
Yes, I have tried disabling each plugin one by one, along with disabling the settings one by one within Jetpack. The only instance in which the images have loaded correctly is when I have completely disabled Jetpack.
Today I reached out to the WordPress team to see if there is a combination of other plugins we could use instead of Jetpack, however that is not possible as WordPress.com requires a Jetpack connection.
I find it extremely surprising that the EventOn plugin is not built to be compatible with Jetpack, a plugin that is virtually required by WordPress-powered sites.
The main reason for purchasing EventOn was to use its tile view feature. Is there no solution for EventOn’s images to load on a WordPress site that uses Jetpack? If not, we will have to use another plugin entirely.
Resolved Thank you.
Thank you for explaining the solution to the issue.
This has resolved our issue.
-Matt