Archives: Replies

Hi Katy,

If the purchase was made from megan@theoutlawpartners.com, all orders will be listed under that account and so it would not be possible to deactivate the addons. That is why they are not showing under your account.

Would you mind opening this same request logging in with that account please?

We can then deactivate the addons for you.

Thank You

Hi,

If you have purchased single license, you can only use it on one site at a time.

So, what you can do is use it on your dev site when creating your theme and then remove the license and use the same on your live site when ready.

Let us know if you need help with anything else.

Thank You

Hi,

Please run the latest versions on all of our plugins, for security and maintenance reasons 🙂

Hi,

You need to check  the settings of the plugin please.

Also make sure that you always have a backup in case that something goes wrong.

Hi,
You need to ask your hosting provider to restore through a Back up.

If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!

You are welcome Dave!

If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!

Thank u Christopher!
Feel free to create a new ticket if you need anything else.

Thank u, we do appreciate it a lot!

Yes Leila,

Thank u for your patience! 🙂