Archives: Replies

Replies for tickets on suppota

Reply to: seats 1.0.3 frontend tooltip

Hello,

Unfortunately, video leads to 404 page but I can see this issue on the website. Thank you very much and I am going to assign this ticket to Ashan.

Reply to: Problems with QR Code

Hi Jean,

I see that you opened #101400 ticket as  feature request ticket.

As these tickets are requests for feature that clients wishes to see added in future updates of the plugin, they are not checked as often as the regular support tickets. And so, that is the reason why you did not get the response sooner.

Would you mind opening the ticket as a regular ticket again please?

We will look into it as soon as possible.

Thank You

 

Reply to: Bulk Event time changes

Please send us a customization job request by creating a new ticket in here and selecting Customization Request as the category, maybe one of our developers can help. You can also contact freelancers on https://studio.envato.com/ or upwork.com.

Reply to: Can a user subscribe to a calendar and have all the event appear in their iCal or Google calendar?

The only option is to create a RSS feed: https://www.myeventon.com/addons/rss-feed/

It’d be great to have the events automatically feed into personal Google Calendars and iCal.

Thank you for your great suggestion, at the moment it is not supported. However please create a new ticket and select Feature Request as category so others can vote on your idea and get it moved into development faster.

Reply to: Importing events via csv file leads to “1 january 1970” date error.

Time can’t be set to 0:00 or 0:59. Please use AM/PM format.

Event should always have time. For example, your RALLYE LYON CHARBONNIERES RHONE event in csv looks like this:

draft,751,,"RALLYE LYON CHARBONNIERES RHONE","","02/28/2018","12:00:AM","03/30/2018","11:59:PM",yes,no,no,,no,,,"CHARBONNIERES LES BAINS",,,,,"44","ASA du Rhone 40, cours de Verdun 69002 Lyon Tél : 04 78 38 15 70","",,,,,,,,no,,,,"8,","mouvement-sportif,",,,,,

Reply to: Filter with tiles

Hi Nita,

This could be an issue caused by one of the other programs you are using.

Can you disable all other plugins, change the theme back to default WP theme, an check once please?

If the issue remains, please let us know.

Thank You

Reply to: Adding banner in event list

Hi,

This would require custom coding as such function is not available by default.

And since customization requests are beyond the scope of support we provide here, you can send us a customization job request by creating a new ticket in here and selecting Customization Request as the category.

Thank You

Reply to: Hi there, I bought the ActionUser add on Late last year and to this day, no one from EventOn has got back to me with my problem. Its

Hi Victor,

We apologize for not replying sooner. Maybe there was some mistake. We will look into it.

As for the update, you can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!

Let us know if you need any other help.

Thank You