Archives: Replies

so wendy7 is using email address wendy.lohjw@gmail.com. I have deleted wendy8 account. 

As for the order ID 42145 I have changed the billing email. Let me know if u want the login email changed as well to com.au address from gmail.

Also glad to see you were able to take advantage of our cyber deal 🙂

Hello there Leila, thank you for bringing this to our attention. As artem have mentioned someone else have also told us about this and we have deviced an update for it in RSVP addon version 2.6.2

In that latest version of RSVP addon using AFNONE wil remove any additional fields from showing.

If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!

Thank you for the n°3.
Waiting for a patch for n°1 & 2

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Hi Mr Ashan,

Thanks for your reply.
We purchased the addons midst 2017 when the yearly billing rule was not applicable yet, I believe.
Will we also be charged yearly for those ones?

Thanks
DV

1. & 2. I apologize for the delay. I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution as quick as possible.

3. I’ve activated Action User for you. Please check.

Ashan,

1. Can’t test this on dev2 because of admin-ajax.php error https://tppr.me/u4cw6. Activated WP_DEBUG but nothing in debug.log.

Confirmed on customer’s site.

2. The same on dev2.

3. Activated.

FTP is working.

Hi Wendy,

I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution.

Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Thank You

>>When i use the feature to force users to login before buying tickets it’s on every event.<<

I am not sure what feature this is you may be confused with another option.

Anyways restricting ticket purchase only to loggedin customers is not a supported feature within tickets. HOWEVER — GOOD NEWS 🙂 is you can restrict the events with tickets ON to only logged in users with this.

Setting that in event edit will make that event only visible to loggedin users.

I hope that is what you are after?

Hi tehre D,

So after the 1 year license expire you can still use the software (as of now) You will not get updates until you buy a new license after expiration. If you dont cancel the subscription it will renew automatically. You will get a notification email before auto renewal. And yes when auto renewing the new license amount will be charged from you account, via payment method used to purchase license.