Archives: Replies

Replies for tickets on suppota

Reply to: RSVP additional fields (Default No)

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

Reply to: Tickets – Additional fields

Additional checkout guest fields > Phone Number and Email Address are the only fields that are available for Tickets, I am afraid.

You can send us a customization job request by creating a new ticket in here and selecting Customization Request as the category so one of our developers can add more through the source code.

Reply to: Frequent calls to admin ajax

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: ICS importer does not import O365 calendar

Please go to EventON > General > Download all eventON events. > ICS Format. If you don’t have any events please add one with wp-admin > Add Event.

if possible please provide steps to import .ics file with correct date format in Office 365 which is worked in plugin.

Unfortunately, you need to contact Office support with this one.

Reply to: RSVP PDF name

Hello,

Unfortunately, at the moment it is not supported. However please create a new ticket and select Feature Request as category so others can vote on your idea and get it moved into development faster.

OR You can send us a customization job request by creating a new ticket in here and selecting Customization Request as the category.