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Leila, i have seen this issue before and it had happened for our customers before with conflicts of the theme they are using. However due to our support terms on 3rd party themes. (http://docs.myeventon.com/documentations/terms-and-conditions-and-refund-policy/) we do not support 3rd party conflicts specially theme conflicts and those issues must be resolved via theme developer.

if you have any further questions or concerns please create a new ticket.

Hey Leila,

I am sorry for the delay on the reply.
Have you bought the addon to use it and get things shorted out?

Leila, this really is not the eventON single event page template. And from the looks of it as mentioned before, either your theme or another plugin is doing this.

One way to find out is switch to default wordpress theme and see if the event page still look like this https://biocity.co.uk/event/medilink-east-midlands-innovation-day-2018

If it doesnt, then it is the theme that is overriding eventON code and pushing a custom event template.

payments are handled by woocommerce – which has the ability to add tax- there  is a default email invoice but you can also buy a woo extension called pdf invoices that attatches a pdf invoice to the confirmation email

eventon doesn’t handle the payment processor so as a result the solution you are after lies within woocommerce

Oki,

Just to be clear of the job.

So then you gonna make it so every RSVP Evnet get an group_id

And when poeple join an RSVP Event, the name and phone number is exported to that group_id ?

I use the RSVP

 

This is the code the Dev of WP-SMS told me to add new secbricers:

 

$subscriptions = new WP_SMS_Subscriptions();

// Add subscriber
$subscriptions->add_subscriber(‘name’, ‘mobile’, ‘group_id’, 1);

Hello,

Unfortunately, there is no option to do that.

You can send us a customization job request by creating a new ticket in here and selecting Customization Request as the category.

Ok payal please send s refund via codecanyon as they are the ones that handle refunds for eventon. Your account here will be deleted as you will be getting a refund for eventon.

I am not seeing any order or refund requests from you can you please send me the email address used to place the order?