Archives: Replies

Ok payal please send s refund via codecanyon as they are the ones that handle refunds for eventon. Your account here will be deleted as you will be getting a refund for eventon.

I am not seeing any order or refund requests from you can you please send me the email address used to place the order?

Would you mind sending the email address used for purchasing the action User addon?

which addon are you asking for a refund for

have you filled this form out

http://customer.ashanjay.com/eventon-customer-refund-request/

I’ll assign this also to Ashan but if you have not filled out the form please do so

Leila,

I printed the template used and it is pulling the eventon template correctly but it looks like your theme is doing somehting in here to override the look of single event page.

I would recommend you contact the theme developer for assistance as you can see in our support terms http://docs.myeventon.com/documentations/terms-and-conditions-and-refund-policy/ we do not provide support for 3rd party theme conflicts.

Hey Leila,

As it seems the theme does require integration to make it work.
If you need to change it to work with your theme also ( as many times are sample is for the themes that follow WordPress structure ).

If you need further help, please consider creating a customization request.

Hello,

I am sorry for delay.

Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon. Because even without custom single template (I’ve renamed it for my test) this event https://biocity.co.uk/event/medilink-east-midlands-innovation-day-2018 looks exactly the same.

Hello,

Unfortunately the only option that we have right is this one: https://tppr.me/YJ39O. It’ll show your repeating event only once.

But you can send us a customization job request by creating a new ticket in here and selecting Customization Request as the category.

hey Leila,

They are hidden no worries at all.

The ticket is on private so only admins / moderators can see it.

Hey Leila,

Before we got dipper in something like that, can you let us know what budget you have available, so we can see if it is something we can discuss on planing to make?

Thank you