Archives: Replies

Hello There Andrew, I have gone ahead and updated your email address for the account on myeventon.com and also the license email to that email. Please proceed.

Hello Karen kindly update to the latest version of the tickets addon 2.5.2 – 

Changelog Event Tickets

this will resolve the original issue of event details not saving which is caused by duplicate SKU issue.

Do let us know if you see any other issues we can help with.

Ok I was able to add some codes into your website for the eventON plugin, and get this working corectly. we will pass on these changes I made to eventON files to the next version of eventON so no need to worry when you update eventON 🙂

Let us know if you have any other issues my friend!

Erik, sincere apologies. lets get this issue resolved for you.

Kindly update to the latest version of the Slider addon v 2.1.6 — that will resolve the mobile view of the slider.

Mahmood, the emails that did not go — are they only the additional email addresses to receive email notifications? and the email with + sign? or is it all the emails?

Hi – I think I found the issue. In troubleshooting mode, I only enabled all EventON and Woocommerce plugins and I still see the issue. I went through and disabled each plug-in one by one and see that the Woocommerce Square plugin is what is causing this. I can turn on and off the issue by enabling and disabling this plugin.

And when WooCommerce Square is re-enabled:

”class-admin_pro_fix” this is not a valid file that is part of the addon. please delete the addon folder and its content and re-install the variations addon.

Hello,

Thank you for your messages!

I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

Additionally, if your site has any IP blocking or security restrictions in place, kindly disable them temporarily to facilitate our support process.