Reply to: tickets(375109)

Hello,

There are differences between website when logged-in and out:

Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.

Reply to: tickets(374766)

After I switched off all plugins and switched the theme (in Troubleshooting Mode), it started to work:

Are there a difference between plugins installed and enabled:

https://www.ooveducation.com/us/wp-admin/plugins.php

https://www.ooveducation.com/aus/wp-admin/plugins.php

Reply to: tickets(374766)

yes but we have worked through them and setup as per your instructions.  The other Australian site has no issues and is working properly.  Please can we sort this issue ASAP as my site has been down for 2 days now and i am loosing business

Why does this site work and not the us one

https://www.ooveducation.com/aus/wp-admin

Username: Ooveducation
Psw: Oovpilates01

Reply to: tickets(374874)

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket. If you have a moment, we would greatly appreciate if you could kindly leave us a review at Codecanyon. By going to your account > Downloads. We are very grateful for your kind review!