Archives: Replies

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

Ashan,

Could you check:

Reply to: 407548

https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2026/05/12085459/EventOn-Helpdesk-screenshot.jpg

Thank you for your messages!

I am going to escalate this ticket to our account manager to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

I tried that and this was what I received. I originally purchased through CodeCanyon. I’m not 100% sure which version I am on in terms of single site or other. How do I get the correct license to proceed with updating past 5.0.6. Would I need to purchase through the website and get a new key? 

Hi there,

My apologies for the late reply. Thank you very much for the refund, I appreciate the help.

Thanks again, and have a great day!
– Brianna
content@simplyducky.ca
Simply Ducky Designs

I think it works now?! We implement a new direct email adress in https://wordpress.org/plugins/wp-mail-smtp/ And I removed the other Action user email adresses and insert the new email. I still have no idea why the Action user email adresses got blocked?! So far so good, thank you for your soupport

Hello,

Thank you for your messages!

I am going to escalate this ticket to our account manager to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

Perfect! Please keep us updated.

Ashan,

Please check

”so i press forgot pw, the email arrives. and the button doesn’t work in the email.”

It seems that the customer cannot reset their password.

Hello,

Thank you for your messages!

I am going to escalate this ticket to our account manager to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!