Reply to: tickets(371591)

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution for both issues. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(371634)

I need to check your website. Is it possible to create a clone and then allow us to access wp-admin?

Reply to: tickets(312070)

The only error is

[29-Nov-2024 14:26:34 UTC] PHP Fatal error: Out of memory (allocated 488636416 bytes) (tried to allocate 400556064 bytes) in /mnt/web017/b3/94/57554094/htdocs/WordPress_SecureMode_01/wp-content/plugins/eventON/includes/calendar/class-calendar-body.php on line 349

Please increase the memory limit.

Reply to: tickets(371736)

We are working on the issue. The next version is going to fix this.

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket. If you have a moment, we would greatly appreciate if you could kindly leave us a review at Codecanyon. By going to your account > Downloads. We are very grateful for your kind review!

Reply to: tickets(371652)

Ashan,

I did the fix when you switch between “Feature image display style”, but sometimes it still doesn’t load the image:

It shows this error as well, but the error happens all the time, so it’s not related:

https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2024/11/29072451/Skaermbillede-2024-11-29-kl.-15.22.51.png

Reply to: tickets(371652)

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(371171)

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket. If you have a moment, we would greatly appreciate if you could kindly leave us a review at Codecanyon. By going to your account > Downloads. We are very grateful for your kind review!

Reply to: tickets(371581)

Could you try following this guide and increase memory limit:

https://docs.myeventon.com/documentations/increasing-wordpress-memory-limit/