Archives: Replies

Hello,

What email address are you trying to use to login?

Have you tried?

https://www.myeventon.com/my-account/lost-password/

Hello,

One has events on Oct 7 and the other doesn’t any.

Could you elaborate more about the issue?

4.7 is ready to download. Please update and let us know.

To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website > make sure “Delete eventon settings & data when EventON is uninstalled” is Deslected from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!

Hello,

Please try drag and drop the whole section under the details with your mouse.

I also checked on my side and it works completely fine:

Hello Tim Swift,

Thank you very much for sharing this info with the customer!

Could you try again activating the license?

Also please try updating EventON to 4.7 and then try activating the license?

To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website > make sure “Delete eventon settings & data when EventON is uninstalled” is Deslected from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!

Please also note that you can start using the add-on wile we are working on the issue.

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

Hello,

I don’t see any attachments. Could you send us a link?

Also is there a cache plugin on the server? Could you make sure that it’s cleared?

Hello,

Please send us wp-admin access to your site as a private message for us to further assist your situation.

Hello,

Please go to Edit Page with Elementor and enable Additional Information:

It seems that the original issue is fixed now. Have you managed to fix it by disabling EventON > Tickets > Checkout > Make additional guest names required in checkout?