Replies for tickets on suppota
…I believe that our hosting provider is WordPress.
WordPress.com?
You can use this or similar plugin to backup the whole website:
https://wordpress.org/plugins/backwpup/
If you follow the guide above and make sure that “EventON > Delete eventon settings & data when EventON is uninstalled” is disabled, then you can simply disable the current version, delete it and then install the latest version of EventON 4.6.8.
Ashan,
The same on dev2:
https://dev2.myeventon.com/events/booking-3/
Hello,
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
Ashan,
The same on dev2 (click on speaker’s name):
https://dev2.myeventon.com/events/test-206/
Hello,
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
We are on Version 4.6.7 and I believe that our hosting provider is WordPress. If we updated on the backend where would the wp-content folder be to back up the phpmyadmin database and website files?
Closed as duplicate.
Please send us wp-admin access to your site as a private message for us to further assist your situation.
Hello,
Please go to EventON > EventCard > open Designer and save > now save EventON Settings.
Robin Albeck,
We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.