Archives: Replies

Replies for tickets on suppota

Reply to: tickets(361758)

One error that can be related to your issue:

[13-Aug-2024 09:54:40 UTC] PHP Fatal error:  Maximum execution time of 180 seconds exceeded in /srv/data/web/vhosts/www.turinoise.it/htdocs/wp-includes/class-wp-rewrite.php on line 1032

Where can we found the calendar? Could you send us a link?

Also could you check if you have repeating events that repeat for 99 or similar number of repeats?

Please also go to EventON > Advanced > try a different Select event calendar WP Query method.

Reply to: tickets(362499)

Sorry, now it is fixed (I had accidentally re-enabled the plugin that moves the login to a different URL).

Reply to: tickets(363163)

Hello,

Are you referring to this part?

This is not EventON’s product, but a different slider:

http://www.eventonslider.com/

Our Slider is this one:

https://www.myeventon.com/addons/event-slider/

Reply to: tickets(362774)

Additionally, I just installed the ADDON for ‘Ticket Variations & Options’ and I can’t modify the style inside the Eventon editor (attached is a screenshot of what it looks like on https://maliciamadrid.com/entradas/).

I want the background of the variations section to be the same grey as the Event Card Inner Section Background Color (#f3f3f3).

Also the price is being displayed with a font that is not the one that applies to the whole module. The correct font is MONTSERRAT.

Finally, the blue buttons with the + sign should have the colour #e62929.

The same issue occurs in the Event Single Page (I attach a screenshot of how it looks in https://maliciamadrid.com/events/sesion-aphrodisiac/).

The event date should appear with the MONTSERRAT font, and the variations section with the same styles as described above.

How do I modify these values?

Translated with DeepL.com (free version)

Reply to: tickets(363046)

THe update went wrong, could not update EVENTON. Maybe you can give it a try ? We are in a bit of a hurry with this problem, because it is not possible to book tickets.

Reply to: tickets(361758)

You can find them here:
https://drive.google.com/file/d/1z1jptaC2j9Z2YCqoZFMWWlzzBH2_UeNN/view?usp=sharing

Let me know if you need something different or something more

Thank you