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cgas@obesityaction.org
Cm(MrCOJTE@78!m0FUrq

Thanks Ashan,

I appreicate that you are ironing out these bugs.

Cheers,

Gareth.

 

Please send us wp-admin access to your site as a private message for us to further assist your situation.

the password you gave before didn’t work. in order to answer your last question I’ll need to see the backend

hello,

below is the ftp access account

Host: ftp.cnctc.edu.ph
Username: eventon@cnctc.edu.ph
Password: EventOn123456

 

Login info doesn’t seem to be working. Please send us wp-admin access to your site as a private message for us to further assist your situation.

Please add this CSS code to EventON > Styles (If you don’t see any change, EventON > Scripts & Styling > turn off Write dynamic styles to header > save settings > turn on Write dynamic styles to header):

.evotax_term_card .evo_card_wrapper { margin: 0 auto; width: 100%; max-width: 1200px; padding: 0 30px; box-sizing: border-box; }

The code will center the content on the page.

Hello,

Please send us wp-admin access to your site as a private message for us to further assist your situation.

Also follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.

Ashan,

They use this premium plugin to customize Woo’s email templates:

https://villatheme.com/extensions/woocommerce-email-template-customizer/

Is it our responsibility to fix this?

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Hello,

Please follow:

To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website > make sure “Delete eventon settings & data when EventON is uninstalled” is Deslected from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!