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Replies for tickets on suppota

Reply to: tickets(362028)

yes I have disabled almost all plugins.  There are a couple I cannot disable because when I do they crash the site and i cannot figure out why (I inherited the site).  The two I cannot disable are WooCommerce and ACF.  But all others I’ve disabled and the problem persists.

Reply to: tickets(359754)

Thank you for the feedback Gareth!! 

We have changed the success message to read “Successfully updated settings! This page will refresh with new settings” 

in eventON 4.6.8 after you select file and click upload. It will refresh the settings page. which will show new values. 

And I know why the eventcard is not saving. Because eventcard design is saved in separate stage/lightbox. We will see if we can address this successful as well before the next release!!

Again thank you very much for your kind feedback!

Reply to: tickets(362391)

Markus, Thank you very much for your message!!

Glad we were able to resolve it for you! I would greatly appreciate if you could kindly leave us a review in EventON Lite forum! That helps us a lot to continue to improve eventON lite version and help wider range of users 🙂 

https://wordpress.org/support/plugin/eventon-lite/reviews/

May you have a wonderful day!!

Reply to: tickets(361817)

Sam thank you for the explaination video! 

So here is the thing. repeat instances are virtual events. The repeat date is connected with the repeat index. And the repeating events when saved will be arranged into Ascending date order, which will change the repeat indexes, if you add a repeat with a date in the middle of the repeating series. 

I would say if you customize the repeating events, then refrain from adding repeats inside the series date range. 

Reply to: tickets(362028)

Is it possible to disable other plugins and see if that makes a difference? what I am assuming is, some other plugins might be using lot of memory and causing this 524 error.

Reply to: tickets(361564)

Also is it ok if we deactive other plugins in our tests on your website? to see if the issue is coming from eventON or something else?