Reply to: tickets(401191)

I followed the guide and hide the errors. no errors shown in frontend now. 

I uploaded the updated plugin but the issue is still there!

You said: ”Even so it says that the seat is still available you still cannot purchase it after I completed the order:”

My answer: Yes I know that, but it should either disable this seat or should not say the ”seat still available”

how can we fix this?

Reply to: tickets(401118)

Please refer to this ticket about the refund:

https://helpdesk.ashanjay.com/ticket/subject-request-to-change-subscription-license-refund/

I’ve assigned it to our devs.

Reply to: tickets(401185)

Hello

Could you tell us more about your issues with the add-on, so we can help?

Please also send us Order ID of the purchase.

Reply to: tickets(401186)

Hello,

First you need to enable variations and/or options, then add seats and edit them to add variations/options.

Please check A3 seat:

Reply to: tickets(401189)

Hello,

Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.

Reply to: tickets(175568)

Hello. Does somebody know if the same fix works in 5.0.5? I was trying but seems no. Maybe another fix for now?

Reply to: tickets(401191)

Hello,

Could you try following this guide to hide all warning from the front-end:

https://docs.myeventon.com/documentations/how-to-debug-for-php-code-errors/

Please also update Seats add-on.

Even so it says that the seat is still available you still cannot purchase it after I completed the order:

Could you update Seats add-on and let me know?

Reply to: tickets(401193)

Hello,

EventON isn’t compatible with YITH Deposit & Partial Payment, I am afraid. So please contact the third-party plugin developer about this issue.

Reply to: tickets(401198)

Hello,

I cannot find any purchases associated with your email. Could you send us Order ID?

If you are sure that your license is expired, the only solution is to purchase a new license.