Replies for tickets on suppota
This line states that you are using the custom version of EventON’s email template:
/home2/omdmm/public_html/wp-content/themes/betheme-child/eventon/templates/email/tickets/ticket_confirmation_email.php.
Could you remove it and try purchasing the free ticket again?
Hello,
Are you trying to remove the live icon? I don’t see the last part of the message.
Hello,
1. Please add Time by going to EventON > EventTop.
2. Is this related to 1? Could you elaborate?
Updating is going to fix new orders only.
Ashan,
The line on dev2:
https://dev2.myeventon.com/wp-admin/admin.php?page=wp_file_manager#elf_l1_d3AtY29udGVudC9wbHVnaW5zL2V2ZW50T04vaW5jbHVkZXM
Hello,
I cannot access to the website:
Access Denied – GoDaddy Website Firewall
What’s your version of EventON?
I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
Hi there,
before I do this, can you confirm if all old orders will still not have a QR code? or will they regenerate?
I assume this will not effect any of the events or tickets we have currently set up?
thank you.
I contacted Ashan about the issue. He’ll check it ASAP.
Again, sorry for the delay. Ashan will take a look at this as soon as possible.
Ashan,
Even in Troubleshooting Mode it shows CHECKED and when you click on it:
Not sure why. Could you check?