Archives: Replies

Yes I checked and it has been received.

 

Please allow me some time ok It is friday and this seems to be a quite involved issue. But I have this ticket on high priority now.

Hello Rafael, let me take a look here now and see if I can find a solution for you. 

Sorry about the delay. I have transfered the license, can you please login from gmyers@ account to myeventon and see if you are seeing the fullCal in there as well. The subscription is active and should review using payment information from your #188781 order.

Just wanted to double check, you want me to go ahead and refund for the order #188781 or you want to keep that as well? ( sometimes we have clients who want to keep those) 

Here is the link to updated invoice.

https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2024/05/17110443/invoice-40146.pdf

System log from the payment processor shows as the refund have gone out. Should arrive at your bank account soon

PLEASE USE THIS FTP INFORMATION SO YOU CAN DEBUG…

SFTP Address: bernicegarden.sftp.wpengine.com
Port Number: 2222
Username: bernicegarden-eventon
Password: m8G7Tkg0LZn

Patrik you can find more about the eventON licenses and where they are sold here — https://docs.myeventon.com/documentations/licensing-eventon-products/

You have eventON main plugin but you do NOT have eventON addons. Above proofs are for eventON main plugin. 

If you purchased an eventON addon then you will have an account in myeventon.com

Is it ok if we install wp file manager plugin to run debug on your website to see if there are errors causing this?

Sorry david for the delay. Ok so you are able to see the qr code in the wp-admin side

https://omd.visitmaramures.ro/wp-admin/post.php?post=559&action=edit&debug=true

Just that the image is not getting saved and pulling up for the pdf file.