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Reply to: tickets(353630)

Hi Artem, thank you for your quick answer 🙂

Where do I must insert this shortcode?

 

I see that the screenshot of the test you sent me shows INDEX SEC as the name of each section, however in each event I have it configured as PLATEA. Shouldn’t it appear as PLATEA in the cart?

 

On the other hand, trying to find solutions while waiting for your help, I tried to install a previous version of Woocommerce and the website crashed with a white screen. I have recovered it and since then the links to the page of each event do not work, I get a 404 error. I have configured the events in a popup window so that it can work in the meantime.

 

Thank you so much!

 

Regards

 

Rafael

Reply to: tickets(353714)

It’s this file it’s having trouble with: https://www.foodsorcery.co.uk/wp-admin/admin-ajax.php?action=eventon_eventedit_onload
I’ve checked the permissions on it.
I’ve attached the debug file for Eventon which again mentions ajax:
Stack trace:
#0 /home/customer/www/foodsorcery.co.uk/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters(Array, Array)
#1 /home/customer/www/foodsorcery.co.uk/public_html/wp-content/plugins/eventON/includes/calendar/class-calendar_gen.php(134): apply_filters(‘evo_event_statu…’, Array)
#2 /home/customer/www/foodsorcery.co.uk/public_html/wp-content/plugins/eventON/includes/class-event.php(881): EVO_Cal_Gen->get_status_array(‘back’)
#5 /home/customer/www/foodsorcery.co.uk/public_html/wp-includes/class-wp-hook.php(324): evo_event_metaboxes->eventedit_pageload_data(Array, Array, Object(EVO_Event), false)
#6 /home/customer/www/foodsorcery.co.uk/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters(Array, Array)
#7 /home/customer/www/foodsorcery.co.uk/public_html/wp-content/plugins/eventON/includes/admin/class-admin-ajax.php(82): apply_filters(‘evo_eventedit_p…’, Array, Array, Object(EVO_Event), false)
#8 /home/customer/www/foodsorcery.co.uk/public_html/wp-includes/class-wp-hook.php(324): EVO_admin_ajax->evo_eventedit_onload(”)
#9 /home/customer/www/foodsorcery.co.uk/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(”, Array)
#10 /home/customer/www/foodsorcery.co.uk/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#11 /home/customer/www/foodsorcery.co.uk/public_html/wp-admin/admin-ajax.php(192): do_action(‘wp_ajax_eventon…’)
#12 {main}

Reply to: tickets(353714)

My developer can’t find the problem, could you please take a look

Let me know if you need more access.

Thanks

Helen

Reply to: tickets(353755)

Hello,

if I prevent the map cluster then it looks ok, otherwise the whole map is visible, which is not ok.

Reply to: tickets(353714)

I have my developer working on this at the moment, I’ll let you know if we have any issues.

Thanks

Helen

Reply to: tickets(352581)

Hello,

Could you elaborate more?

Calendars show correct Week Month Year:

Are you having troubles showing events in the first calendar?

Reply to: tickets(353297)

Ashan,

Troubleshooting Mode:

https://ksaevent.com/wp-admin/site-health.php?tab=troubleshoot

This Event Type

Doesn’t show this event

The customer says that it’s because event’s publish date is 2023, but I tried to change it to 2024, still the same issue happens.

Reply to: tickets(353297)

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(351647)

Hi Artem,
I also whitelisted this IP 185.189.199.88 as I saw you was trying to log in from it on 10th may with eventon usr.
Let me know if it is not your IP