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Replies for tickets on suppota

Reply to: tickets(350768)

Hello,

This is what you get by purchasing EventON plugin from CodeCanyon:

https://www.myeventon.com/

The additional functionality you can get by purchasing add-ons starts from the “Extend EventON with Addons” section.

…and displaying just the three upcoming events (spanning several months)

Could you send us a link to where did you see that info?

on the homepage requires an additional fee of $40?

Please send us a screenshot of this part as well.

Reply to: tickets(349509)

Please add this CSS code to EventON > Styles (If you don’t see any change, EventON > Scripts & Styling > turn off Write dynamic styles to header > save settings > turn on Write dynamic styles to header):

.evo_loading_bar_holder { display: none; }

Reply to: tickets(350773)

Hello,

The only solution available is Edit Event > RSVP > Download (CSV). However please create a new ticket and select Feature Request as category so others can vote on your idea and get it moved into development faster.

Reply to: tickets(349051)

Please understand that when the issue is coming from a third-party plugin or the theme, we cannot do much about the issue.

Just not sure how can we fix these errors that are coming from Porto:

https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2024/04/10141333/Screenshot-2024-04-10-at-23.13.16.jpg

You were saying the same thing when I reported the problem in RSVP submission and email problem and after lots of emails back and force you said AHA! this is QR plugin issue!

Since I needed to identify the issue and your server didn’t create the debug.log file, I had to try different solutions. For example, I told you to check your custom version of Single Event page, because sometimes when you apply customizations, it can disturb EventON and it’s add-ons.

Then I asked you to upgrade PHP version on the server, because again older versions of PHP also can affect EventON.

Then when QR Code add-on update became available, I asked you to update.

Reply to: tickets(327030)

What’s your version of WeeklyView add-on? Please make sure to update it to 2.1.4.

The issue:

[16-Apr-2024 16:14:39 UTC] PHP Fatal error:  Uncaught Error: Call to undefined function has_eventon_shortcode() in /var/www/vhosts/myhaliburtonhighlands.com/dev.myhaliburtonhighlands.com/wp-content/plugins/eventon-weekly-view/includes/class-frontend.php:34
Stack trace:
#0 /var/www/vhosts/myhaliburtonhighlands.com/dev.myhaliburtonhighlands.com/wp-content/plugins/eventon-weekly-view/eventon-weekly-view.php(83): EVOWV_frontend->__construct()
#1 /var/www/vhosts/myhaliburtonhighlands.com/dev.myhaliburtonhighlands.com/wp-includes/class-wp-hook.php(324): eventon_weeklyview->init()
#2 /var/www/vhosts/myhaliburtonhighlands.com/dev.myhaliburtonhighlands.com/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#3 /var/www/vhosts/myhaliburtonhighlands.com/dev.myhaliburtonhighlands.com/wp-includes/plugin.php(517): WP_Hook->do_action()
#4 /var/www/vhosts/myhaliburtonhighlands.com/dev.myhaliburtonhighlands.com/wp-settings.php(643): do_action()
#5 /var/www/vhosts/myhaliburtonhighlands.com/dev.myhaliburtonhighlands.com/wp-config.php(90): require_once('...')
#6 /var/www/vhosts/myhaliburtonhighlands.com/dev.myhaliburtonhighlands.com/wp-load.php(50): require_once('...')
#7 /var/www/vhosts/myhaliburtonhighlands.com/dev.myhaliburtonhighlands.com/wp-blog-header.php(13): require_once('...')
#8 /var/www/vhosts/myhaliburtonhighlands.com/dev.myhaliburtonhighlands.com/index.php(17): require('...')
#9 {main}
  thrown in /var/www/vhosts/myhaliburtonhighlands.com/dev.myhaliburtonhighlands.com/wp-content/plugins/eventon-weekly-view/includes/class-frontend.php on line 34

Reply to: tickets(350788)

Hello,

Are you referring to Featured Image? Please go to EventON > EventCard > try a different Feature image display style.