Archives: Replies

Hi Kenneth

Thank you. That seems to have worked.

Regards

Karen

Hello,
I’m not sure there is any issue, I just bought this add-on by mistake and we don’t need it.
Just wanna cancel this buying.

Should I uninstall it first from the Plugins page on WP?

Hello they are both up-to-date version (4.6 eventOn and 2.9.11 Events RSVP).

Also please confirm if the timezone issue has been resolved and we can set 60minutes regardless of the GMT settings being confident that the system will act accordingly and correctly.

Your admin credentials are stil active ands I changed password.

Username: EventON

Password: event$1x.mP

I am talking about the mobile version, the desktop is ok.

I don’t see any change in the mobile view

Hi Vicki,

Please try adding this to the shortcode:

hide_mult_occur=”yes”

Let us know if it works for you.

I don’t think you have addressed the weird stuff the images are doing on the popups.  Sometimes it just crops the image – other times it duplicates the image by stacking a portion of the image below the image if it’s not cropped.  It’s very inconsistent.  Are you guys working on a fix for this?

And regarding the huge white space, I don’t see the white space on that page.   So does this mean you can’t help fix that issue on my site since you can’t recreate it on your test site?   Am I just out of luck until it magically fixes itself?   I thought you said that Ashan was going to try to figure that issue out for me.  Is that still the case?

Please let me know.

Thanks,

Amy Blain

Hi Danna,

We are glad your issue is resolved, if you have any further questions or concerns please feel free to create a new ticket.

I am going to go ahead and give you FTP as well, just in case you need it. But if you need to make a change over ftp, please let me know so I can make sure that file stays.

FTP: untameddivas.org
user: eventon@untameddivas.org
pass: ^hxNk5If3;h#