Archives: Replies

Ashan,

Can we help them?

Hello,

Thank you for your messages!

I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

Additionally, if your site has any IP blocking or security restrictions in place, kindly disable them temporarily to facilitate our support process.

Unfortunately, I am not familiar with how Sheets work.

Can you import events as RSS Feed to Sheets?

We have RSS add-on to export events as a feed:

https://www.myeventon.com/addons/rss-feed/

Hello,

I believe that this is related to the number of users that needs to be loaded as a list.

Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.

I believe here’s the file that is causing the issue:

https://ctschicago.edu/wp-admin/theme-editor.php?file=single-ajde_events.php&theme=ctsviewbook

Could you try removing it completely or update?

Hello,

Please go to EventON > Diagnose > make sure that “Activate event description content HTML validity check” is disabled.

Can you try these credentials to log in to https://ctschicago.edu/wp-admin because I have no clue how to comb through those files and change that. The files worked on the last version of the site and when i updated to this new version of the plugin, this issue began.

RonaldB@theOCMG.com

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I just wonder if that can be possible automatically via a connector.

1. Thank you for your great suggestion, at the moment it is not supported. However please create a new ticket and select Feature Request as category so others can vote on your idea and get it moved into development faster.

2. Unfortunately, at the moment there is no option for this as well. Please create a new feature request. We do check every new request, sometimes there is no need for votes from other customers.