Archives: Replies

Ashan,

The same on dev2:

https://dev2.myeventon.com/test-403/

Reply to: 343757

Translations:

https://dev2.myeventon.com/wp-admin/admin.php?page=eventon&tab=evcal_2

Form settings:

https://dev2.myeventon.com/wp-admin/admin.php?page=eventon&tab=evoau_1#evoAU1a

Thank you for your messages! Ashan will check this ASAP.

This is because all of your orders are Non-Ticket:

How they should be:

At first, please update Tickets add-on to 2.2.8.

Next please try the default Checkout page:

Comparing to yours:

Could you show us on a screenshot which subtitle are you referring to?

Please add this CSS code to EventON > Styles (If you don’t see any change, EventON > Scripts & Styling > turn off Write dynamic styles to header > save settings > turn on Write dynamic styles to header):

.eventon_events_list .eventon_list_event .evcal_desc span.evcal_desc2, .evo_pop_body .evcal_desc span.evcal_desc2 { font-size: 16px; }

Still no issues:

I think there is something wrong with the checkout, that’s why it doesn’t show correct attendees. When I check it in Troubleshooting Mode:

https://tayakitchen.com.au/wp-admin/site-health.php?tab=troubleshoot

Could you try the default theme + no plugins + the default checkout?

Test event (excluded from the calendar):

https://tayakitchen.com.au/cooking-class/test/

Ashan,

The same on dev2 with “.” or “,”:

https://dev2.myeventon.com/events/ticket-11/

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Hello,

You are loading two calendar and a submission form at the same time on one page. Also the number of events is enormous.

Just remove the second calendar from a tab and put it on a separate page, next instead of loading the form directly into the sidebar, use

[add_evo_submission_form lightbox=”yes”]

And also try limiting the number of events in the shortcode:

[add_eventon_list show_limit=”yes” event_count=”3″]

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

If you have a moment, we would greatly appreciate if you could kindly leave us a review at myeventon/my-account!. Cheers!