Reply to: tickets(341406)

I have an event list on front page and when having that the h3 and h4 builds extra headers. So i get to many headers on front page which is not so good for SEO. Is it possible to change them to lets say paragraph or else that makes sense.

Reply to: tickets(341364)

I authorized that URL. Still doesn’t work.

Is everything enabled in the google screenshot that should be enabled?

Am I forgetting a setting somewhere?

Reply to: tickets(338815)

You also need to use [add_eventon_el] shortcode. I’ve changed it, so please check and let me know:

Reply to: tickets(340902)

Ashan,

Please check:

Reply to: 341396

Did we delete the description from Event Card > Organizer section:

https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2024/02/18131521/Screenshot-2024-02-18-at-21.14.59.jpg

Reply to: tickets(340902)

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

Reply to: tickets(341408)

Hello,

Seems to be working correctly on my side:

Also checked one of your completed orders:

Could you try clearing your server’s cache as well as browser cache?

Reply to: tickets(341309)

The best solution is to downgrade to 4.5.4:

https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2024/01/12035959/eventON4.5.4.zip

Please try and let us know.

Reply to: tickets(341433)

Hello,

1. Please try clearing the browser cache manually.

2. Could you make sure to update Tickets add-on as well? Also go to EventON > Time Settings > Timezone and wp-admin > Settings > General > Timezone are the same.

Reply to: tickets(340903)

Could you try increasing the memory limit:

https://docs.myeventon.com/documentations/increasing-wordpress-memory-limit/