Archives: Replies

So sorry for the delay getting back to you.  I am not getting notifications in my email that you have written until many hours after you have done so.

In terms of the delay:  That has been there for a long time and seems to have gotten worse.

Is there any other help you need on my end with the other issues?

You have been a wonderful help!

Jen

Hello,

Perfect! If you have any further questions or concerns please create a new ticket.

Hello,

I am sorry, the access information you have provided did not work for us:

Unknown email address. Check again or try your username.

Please check them and post the correct login information as a private message, thank you!

About the issue. Please try following

PROTIP: If the /events page does not work due to theme/plugin conflicts, create a new page, call it “Events Directory” Insert eventon shortcode and use that as your main events page which will have a URL ending like /events-directory. This would be a perfect solution if you have conflicts with /events slug.

Hello,

I cannot find any purchases associated with your email. Could you send us the email you used to make purchases? Also send us order ids.

Ana we have identified the problem and working on resolving it ASAP!!! this is our most priority right now! Please look for an update soon!

Ok got it working now! had to make updates to both eventON and fullCal. Dailyview I see you have installed and I will need to update that as well. 

Ok so I am seeing bit of a delay to load events like 13seconds was that normal in the past as well ? 

Ahhh just saw a new version was available of the RSVP  Version 2.9.10

Installed and it works now

Thank you

I have the same issue.  On my site I run Postmark for SMTP and the log records this error

{“ErrorCode”:300,”Message”:”Zero recipients specified.”}

So I can only deduce the To field on the email is not populating from the RVSP settings and Additional Emails added on the event itself.  Either completely of the concatenation of the mail email and additional emails.

Reverting to a previous version and will await patch, if I can help with any other trouble shooting notes please let me know

Still working on things. Can you please share FTP access to eventON folder? something seems to be off. 

Great — thank you!  I just created new user credentials for you and the system sent you an email as well.  New user credentials/login:

URL: https://www.okintheknow.org/wp-admin/
UserID: EOSupport
PW: EOS@2024!!