Replies for tickets on suppota
Hello,
Thank you for your messages!
I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!
Additionally, if your site has any IP blocking or security restrictions in place, kindly disable them temporarily to facilitate our support process.
Hello,
1. Please take a look at DailyView add-on:
You can also take a look at ”Live Now Calendar View” shortcode that is available without add-ons required:
2. Please try using
[add_eventon_el el_type=”ue” number_of_months=”12” hide_empty_months=”yes” event_past_future=”future”]
I selected these in Shortcode Generator:
Select Event List Type: Upcoming Events;
Hide empty months (Use ONLY w/ event list);
Past/Future Events Filter: Only Future Events.
3. Please use
[add_eventon_el el_type=”pe” number_of_months=”12” hide_empty_months=”yes” event_past_future=”past”]
I selected:
Select Event List Type: Past Events;
Past/Future Events Filter: Only Past Events.
Could you show us an example of an event with the issue?
I don’t see anything unusual with ”Tiền Phong Half Marathon 2025” event.
Hello,
Please go to https://codecanyon.net/downloads and you will be able to find EventON among your purchases.
More info:
To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website > make sure ”Delete eventon settings & data when EventON is uninstalled” is Deslected from eventon settings, delete old eventon, install new one and activate.
” target=”_blank”>This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!
Hello,
Please go to EventON > Action User > enable ”Allow event image upload to non logged-in visitors (Not recommended)”.
Hello,
I am sorry, the access information you have provided did not work for us. Please check them and post the correct login information as a private message, thank you!
The calendar seems to be working on my side as well:
Hello,
I am sorry, the access information you have provided did not work for us. Please check them and post the correct login information as a private message, thank you!
The calendar seems to be working on my side as well:
You could try enabling this. Auto complete option and see if that would help finish the processing orders.
Kind apologies if you felt I didnt understand the issue correctly, and thank you for clarifying!
Thank you for letting us know of friday and saturday events and the possibility to further debug after that rush period. We will also see if we can do more tests on our end to see if we can catch any issues relating to this.
Hello Leslie, thank you for messaging us. It looks from our system, this order has been auto renewing since 2019 with no issues. Perhaps a new policy changes require you to manual submit renewals.
However our system does not support manual renewal submissions.
Only other option would be to cancel the subscription and re-purchase the license. (which would be at the current price)
Your license is currently set to cancel on Nov 29th.
Let us know what you would like us to do.