Reply to: tickets(333628)

Hi Valarie,

We are glad your issue is resolved, if you have any further questions or concerns please feel free to create a new ticket.

Reply to: tickets(333796)

Thank you for reply. Now you have admin access. I don’t see fields on back end. They are visible on Eventop.

Reply to: tickets(333796)

Hello,

When I am logged-in, I don’t see EventON Settings, Events and Plugins pages. Could you give us more access?

Could you also let us know more about the fields? You don’t see them on EventTop or the back-end?

Reply to: tickets(333795)

Hello,

None of pages exist on my side:

https://www.planconpeques.com/itaroa-navidades-2023

https://www.planconpeques.com/activityes-civivox/

Also when I try to find your event types, they don’t exist as well:

https://www.planconpeques.com/wp-admin/term.php?taxonomy=event_type&tag_ID=606&post_type=ajde_events&wp_http_referer=%2Fwp-admin%2Fedit-tags.php%3Ftaxonomy%3Devent_type%26post_type%3Dajde_events

Could you check?

Please either send us pages with shortcodes or shortcodes themselves.

Reply to: tickets(333794)

Hello,

Could you please try the instructions mentioned in this documentation?

This topic states that WordFence is the reason:

https://wordpress.org/support/topic/wp-login-php-401-unauthorized/

Could you try disabling it first?

Reply to: tickets(333791)

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

Please make sure to cancel the subscription:

https://docs.myeventon.com/documentations/how-to-cancel-addon-subscription-before-auto-renew/

Reply to: tickets(333728)

Could you go to EventON > Appearance > EventTop Styles > change Event Title font color to white? If you don’t see any change, EventON > Scripts & Styling > turn off Write dynamic styles to header > save settings > turn on Write dynamic styles to header.