Archives: Replies

Artem,  3.1 is the version I was using that caused the problem so on 2/5/2026 you suggested that — ”In the mean time kindly downgrade to RSVP 3.0.12”. However, I’ve searched the download sections on Eventon’s website and I cannot find the earlier version of 3.0.12 and the most current version I have prior to 3.1 is 2.9.  So I switched back to that and now it’s working.  So, I suppose I’d like to get a refund for my purchase of rsvp 3.1. Can you assist me with that? 

I am sorry, but I was referring to ”The best way to tell #1” of the guide. Could you try switching the theme and turn off plugins one by one?

You can also use Troubleshooting Mode:

https://docs.myeventon.com/documentations/troubleshooting-using-the-health-check-plugin/

This whole ticket is private, so only us and you can see it.

Could you elaborate more about the hack?

Unfortunately, we don’t know how your cache plugin works and why it doesn’t update the search results correctly.

Unfortunately, still not working. Could you create a new user and then send us Login/Pass combination?

I am sorry, the access information you have provided did not work for us. Please check them and post the correct login information as a private message, thank you!

Please make sure to clear your browser cache.

Seems to be working on my side:

You can use any email you like. Just create a new user and then send us Login/Pass.

If you still need one, please use thisboxformail@gmail.com

Please check now and let me know.

After i give temp acess, my site was hacked with malware. Your site dont protect the links that i gave you?

my error – the username is eventonadmin, not event

Thank you very much for your response.

For testing purposes, I’ve uploaded the website to a development server.

Here are the details:

URL: https://firebrick-camel-838235.hostingersite.com/wp-admin/

Username: administrator

Password: 6@eZ&1IaHD4

It seems to be working correctly in the test event; I made several bookings without any problems.

In the event we created (https://firebrick-camel-838235.hostingersite.com/events/as-formas-do-amor-2/), even though the ”even” (blue) option is in stock, it’s not added to the cart.

We’ve had this happen before: everything works, and then when we start selling tickets, one of the sections stops adding to the cart, and we can’t find any problem.

Could you look into it?

Thank you again.