Replies for tickets on suppota
Sorry for the delay. I just checked the order ticket again and it looks different from the one on our test site:
As you can see it doesn’t have SKU and price. I believe that customers managed to access Single Product page and make a purchase from there.
Could you go to EventON > Tickets > enable Always redirect individual WC ticket Product page to event page on frontend:
Please check my suggestion and let me know.
Ashan,
Could you check ”Is there way to delete this maybe directly in the database? Wich table is this?” of:
Thank you for your messages!
I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!
Thank you for your messages!
I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!
Ashan,
Similar ticket:
https://helpdesk.ashanjay.com/ticket/no-submission-confirmation-when-completing-rsvp-form/
Hello,
Thank you for your messages!
I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!
Works on dev2, but I cannot make this work on customer’s website in Troubleshooting mode.
Ashan,
Staging site:
https://staging2.brovanture.com/wp-admin/
Similar issue:
https://helpdesk.ashanjay.com/ticket/rsvp-email-notifications-not-sent-to-organizer-when-new-event-attendee-registers-attendees-get-email-confirmation-but-not-organizers/
Thank you for your messages!
I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!
Additionally, if your site has any IP blocking or security restrictions in place, kindly disable them temporarily to facilitate our support process.