Reply to: tickets(323314)

>>(FYI, it says you responded 4 hours ago. I got the support email about 15 mins ago (11pm)<< sorry we use cron to send out emails on certain intervals. 🙂

You know what lets do this, since you have invest so much time into this and have eventON and cache everywhere on your website – 

disable the progress bar for now. I will recode it to use event end time unix to calculate the remaining time based on UTC0 time. We can give that a try and see if it would solve the issue. I feel it will as the event end unix time, even cached would be the same unlike gap value, which we are using now.

Reply to: tickets(322553)

Sidebar is showing as logged in user but not in incognito – see  https://capture.dropbox.com/FGWH8s5d72Fhs4Rq

I also just checked mobile view – it doesn’t look good. See https://www.dropbox.com/scl/fi/re7yngzb5acq3ogzc74yq/IMG_4028.PNG?rlkey=3iwfonr6l0c1or4nh04bw4v6k&dl=0

The custom styles were added by you guys. If you scroll up through this support thread you will see.

These styles were given to fix layout of organizer and category taxonony but since you have removed styles it’s broken again – see 2 screenshots

https://capture.dropbox.com/nrUNyRInYejvYYRL

https://capture.dropbox.com/6z9Lf3vXxxfW4Yij

Ss, I am back to where I started on 4 August. I’m sure you can understand how frustrated I am now!

This is only compounded by a failure to get a resolution on https://helpdesk.ashanjay.com/ticket/progress-bar-showing-wrong-time-remaining-to-non-logged-in-users/ due to incompatibility with WP Rocket.

Perhaps these two tickets should be combined into one and dealt with by you personally, because it seems I have to repeat myself each time another support staff member is assigned.

Reply to: tickets(323567)

Yes because direct to cart add adds a regular seat as 1 seat but with unassigned seats you can set how many you want, so that number has to be set before adding to cart. Otherwise direct add to cart for unassigned would only add one. 

But I see there is a bug here, and we need a separate option to enable one click direct add to cart for unassigned area with just one seat or not use the direct add option for unassigned seats. I will get this resolved and will release an update. 

Reply to: tickets(323242)

Doesn’t look like I can upload PNGs. Please find the images here instead:

https://imgur.com/a/8QTIcjB

https://i.imgur.com/Sver5PX.jpg

https://i.imgur.com/3H5vaMw.png

Thanks!

Reply to: tickets(322553)

I had to remove some of the custom styles in here, that was making the sidebar widgets hidden. I am not sure who added these, but those styles were the cause of not able to see sidebar widgets on location page.

Reply to: tickets(323242)

Sure, did it work this time? I’m also attaching a photo of how it was before the update. Thanks!