Reply to: tickets(321344)

Could you please install the add-on but not activate it? I am going to make changes to the code to fix the issue.

Reply to: tickets(321410)

Hello,

BuddyPress and EventON aren’t compatible with each other, I am afraid.

But I am going to assign this ticket to Ashan, so maybe he can take a look at this and help you. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Please also note that the access information you have provided did not work for us. Please check them and post the correct login information as a private message, thank you!

Reply to: tickets(321412)

Hello,

I cannot access the website because of

Our website is going through a maintenance and will be available soon.

Could you check?

Also please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.

Reply to: tickets(321425)

Hello,

Please try following

https://docs.myeventon.com/documentations/why-my-site-and-eventon-page-loading-slow/

Also go to EventON > Advanced Settings > Select event calendar WP Query method.

Also try enabling Load More button by adding these parameters to the shortcode:

show_limit=”yes” show_limit_ajax=”yes” event_count=”5″

Reply to: tickets(320935)

A plugin lazyloads the image and then puts 1080x1080px size to it:

It seems that Smush causing this. Could you disable it for a test?

Reply to: tickets(321428)

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.