Archives: Replies

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

Hello,

Please send us wp-admin access to your site from “Access Info” box on right side menu, to further assist your situation.

Could you send us failed orders?

Please also go to wp-admin > Pages > find Checkout page > make sure that it uses the defatult WooCommerce shortcode:

[woocommerce_checkout]

Also make sure to use autocomplete functionality of EventON and not WooCommerce’s plugin. Go to EventON > Checkout > use “Enable auto complete ticket orders”.

Please send us wp-admin access to your site from “Access Info” box on right side menu, to further assist your situation.

Could you try going to EventON > Tickets >enable Always redirect individual WC ticket Product page to event page on frontend?

Not really sure how it’s possible that there is so many failed orders in a private event. So need to check wp-admin, if possible.

From my web designer bfuhr123 We should also keep the Newspack team in the conversation. Here’s what I see:

The page and EventOn begins loading on mobileIt flashes the appropriate style, then the style gets stripped away — its a really quick jump or flashThis tells me that the Boost Plugin is still targeting styles that load after the Newspack defaults, so this plugin is getting overridden.

I have done  so on my mobile Safari browsers.  Are you on iPhone?

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

On my side:

Could you try manually clearing the browser cache?

The new version 5.0.2 is now available in codecanyon and in myeventon.com — pelase give it a try. should have the same fix we shared above.

here is a patch fix code that should resolve this issue.

Here is the link to code. Be sure to copy entire code.

https://dev2.myeventon.com/codeshare/vlE0Kmb0sjvc

Your update to 5.0.2 did the trick. The dropdown now works properly. Thank you!