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Replies for tickets on suppota

Reply to: tickets(313578)

  1. okay thats indeed what we need i guess, how does it work exactly, because we wanna use it for new events. so if a new event is posted how can we directly send it to all of our members, because they are not subscribed to the new events i guess, so if you can tell me that then i will ask our customer if that is what they need.
  2. will check
  3. you mean the screenshot i added, is there a way to print it or export this list to excel document or something? and in this overview i cant see how many people signed in. so lets say i book a ticket for 5 people, i cannot see here how many people are in that order.
  4. yes this worked
  5. this is what i see in the error log, i also insert the screenshot of what i see when i click on the view ticket.

[19-Apr-2023 14:19:11 UTC] PHP Warning: Undefined array key 2 in /home/u107620p145109/domains/braintestweb.nl/public_html/czav/wp-content/plugins/eventon-tickets/includes/class-evo-tix.php on line 237
[19-Apr-2023 14:19:11 UTC] PHP Warning: Undefined variable $EVENT in /home/u107620p145109/domains/braintestweb.nl/public_html/czav/wp-content/plugins/eventon-tickets/templates/email/ticket_confirmation_email.php on line 300

Reply to: tickets(313742)

Please let us know if there is a way to manually handle it from our end; be it through code changes.

It’s a critical matter for us to get the ICS body content changed.

Reply to: tickets(313471)

Hallo,

 

in order to speed up the query
i have limited the query at last 6 monts (EventON > Select event calendar WP Query method)
i have changed the status of old events in draft
we have a dedicater server
i’m using cache plugin

but the program takes always 10 seconds to load and sometimes filters doesn’t works

Any other possibilities to have more speed? Maybe totally deleting old events?

Reply to: tickets(313568)

Hello,

Can we disable the custom made plugin for a test?

One other thing – the ticket variation details do not appear on the event details in the cart or on the booking confirmation. Can you please check I have set it up properly?

Could you elaborate about this one? They seem to be visible for me when I check future events:

https://rosieclarktenniscoaching.co.uk/events/4-13-years-bloxham-summer-holiday-camp-23-6/

Reply to: tickets(313273)

Their descriptions should be “Org test” and “Org test 1“:

https://dev2.myeventon.com/Events-Directory/org-test/

https://dev2.myeventon.com/Events-Directory/org-test-1/

Could you send us a screenshot?

Reply to: tickets(312456)

Have you tried adding this to your shortcode?

tile_bg_size=”med”

I am referring to this option:

https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2023/04/16123516/Screenshot-2023-04-16-at-21.34.07.jpg