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Replies for tickets on suppota

Reply to: tickets(306203)

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(306910)

And could you tell us your version of Action User add-on? Make sure to update it if older than 2.3.1.

Also try installing https://wordpress.org/plugins/really-simple-ssl/

Reply to: tickets(264272)

Mauro Santinato,

Please don’t post your private info in other customers messages since they can see them.

Could you go to CodeCanyon and make sure that your Support Subscription is renewed and active?

As for your issue. I went to EventON > Scripts & Styling > disabled Concatenate all eventon addon style files – Beta (Only supported addons). It seems to be working now correctly:

Reply to: tickets(264272)

Hi Artem,

unfortunately I do not see how to add a new ticket on my dashboard. I see only the ones I opened in the past

Here what I see.

Here the login info.

[REMOVED]

Reply to: tickets(307437)

Hi Olivia,

I am trying to access your site but I am getting the error below

This site can’t be reached

chasingchildhooddoc.com’s DNS address could not be found. Diagnosing the problem.

DNS_PROBE_STARTED

Please check if you are able to access the site on your end.

Reply to: tickets(296368)

Hi Roman,

I can’t access your website, I am getting a 403 forbidden error. If you have enabled Geographical access restriction, I would advise that you disable it temporarily so that we can be able to take a look at the issue.

Reply to: tickets(307485)

Hello,

I see that you are using Eventon version 4.3.2, please check whether upgrading to 4.1.3 fixes the issue. I would advise that you try this on a testing site and if it works then do the same on the live site.

Reply to: tickets(307515)

Hi Pascal,

Thank you for your message, I am going to assign this ticket to Ashan and he will be able to take it from here. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!