Replies for tickets on suppota
Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.
When I try to import events manually:
I went to https://visionary-body.de/wp-admin/admin.php?page=eventon#evcal_002sc and enabled “Write dynamic styles to header”, so fonts should work now:
However, please note that EventON doesn’t load the font itself, it just changes CSS styles.
In order to show Event Details, please add any text to the area: https://visionary-body.de/wp-admin/post.php?post=2006&action=edit
i added this event with no issue
https://mountparannorth.com/events/eventon-test/
I suggest clearing your browser cache
You should be able to drag and drop Main Event Details, into the main area:
Test event I just created:
https://mountparannorth.com/events/test/
This ticket is private now.
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We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.
If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!
It also depends on which support person you get – I’ve had some that are super helpful – others not so much! Same goes for lots of things I guess. Some of the reason why I get some of the clients I do because I work on solving problems regardless of who SHOULD be fixing it! We all benefit when things work!
But I digress! LOL
I’ve been using the EventON plugin for a few years. Started on one site and then moved to a few others. I also work on a couple of other sites that use other event plugins. EventON is far superior. You’ve done an AMAZING job on it – kudos to you for sticking it out. People like me are SUPER appreciative for all your hard work!!!
I can absolutely share the ftp credentials for this site. Here you go:
3c9aaca63c.nxcli.io (connect via SFTP)
Username: a8e13d10_1
Password: CostGingerOozingGewgaw
remote path: /chroot/home/a8e13d10/3c9aaca63c.nxcli.io/html
Hello Jennifer, thank you for forwarding the messages to us. Very sad indeed. I guess thats what happen when companies put money in front of humanity. Part of the reason I hesitate to expand our team here at EventON. I build the plugin eons ago and I am still here helping customers 🙂
I will see what I can do from my end to fix this and get you on the way. Please give me some time ok. Any chance you can share FTP accesss to wp-content folder or enable WP editor? https://docs.myeventon.com/documentations/how-to-enable-plugin-editor-for-wordpress/
Hi,
where exactly is the change? I see the lines in the picture just like mine. I too have the problem that I would like the link to the organizer page removed.
Thomas
Hi Kenneth,
Yes, I found the problem : I change the code to 12 months 🙂
But I have a little problem again : I would like to harmonize the display of the events page. Currently, if the titles are a bit long, the whole block falls below the date. Example for the second event “The Jungle Book”. How to keep the block to the left of the date with line breaks if necessary? Thank you so much!