Reply to: tickets(302300)

(I work weekends but I jump on here before work starts- I’ll be leaving in about 30 minutes but will be back tonight my time (sydney Australia) 

Reply to: tickets(302300)

we would need to check the theme as well to switch themes to pin point whats causing things to happen

Reply to: tickets(302294)

going one step further you could remove the name and email address from the form (after you do the above step)

by adding

.form_row.name.req {

    display: none !important;

}

.form_row.email.req {

    display: none !important;

}

to appearance>>>>customize>>>>additionl css
from wordpress dashboard (that might be different on your website depending on language)

Reply to: tickets(302300)

I wasn’t expecting a reply today!  😉

Yes, I did disable all of the plugins on the Watertown site except for the theme plugins (Avada Builder, Avada Core) which are required by the theme to run and the page still got a critical error.

Feel free to turn them on/off as needed (including the maintenance plugin).  The site doesn’t get a ton of traffic so it’s not that big of a deal.  Just make sure the maintenance plugin is back on when you’re done.  🙂

Reply to: tickets(302299)

Please send us wp-admin access to your site as a private message for us to further assist your situation.

Reply to: tickets(302300)

Theres a few things going on here but first off

Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.

alternatively we can do it for you- we would also like to turn off the maintenenace mode as this can sometimes impact things as well

Reply to: tickets(302300)

I gave you the login info for the Watertown site – feel free to activate/deactivate any plugins as you test.  This site is still in development.

 

I can also give you the login for the county site if you’d like.  It’s a much larger site with a TON of plugins on it.  Please don’t activate/deactivate plugins there.

https://enjoyjeffersoncounty.com/wp-admin

Username:  ejc-dev

Password:  %O)^QjIKlJblRfFrhBpNM7hQ