Archives: Replies

Kindly provide any proof that you may have to support, “you have cancelled BEFORE the system auto renew”

Our system log records exactly when the subscriptions were cancelled and according to our records from the system it seems the subscriptions were cancelled by the customer about 3 hours after it was renewed. 

Ok Joan, please check https://www.myeventon.com/my-account/ from libtech@ account to make sure the other order has been moved successfully  along with the subscription.

Many thanks for purchasing our software!!

Ok you now have access to PDFer addon, looks like you have removed the addon from your subscription on Oct 20, 2022 at 2:31a PST thats why it was no longer available for download. On Jan 19, 2023 all your licenses will expire and will no longer be able to download the addons. because your license is pending cancellation. 

If you have more questions, kindly send us a new ticket and we would be more than happy to help you resolve your issues!

Hello Rene, my sincere apologies for the delay the orders should be able to work with 5 sites now! 

If you have more questions, kindly send us a new ticket and we would be more than happy to help you resolve your issues!

Order refunded and the subscription is cancelled now 🙂 

If you have more questions, kindly send us a new ticket and we would be more than happy to help you resolve your issues!

Thank you very much Jason and Taryn for updating us on this we are working on identifying these issues and will release an update as soon as I identify the issues and find a solution for them 🙂 

Please stay tune via twitter @myeventon

Ashan,

This guide isn’t working anymore:

https://docs.myeventon.com/documentations/how-to-customize-event-feed-with-arguments/

Go to https://dev2.myeventon.com/wp-admin/admin.php?page=wp_file_manager#elf_l1_d3AtY29udGVudC90aGVtZXMvY2FudmFz > open functions.php. Still more than 1 event:

https://dev2.myeventon.com/evofeeds

As for the original issue, the customer seems to be correct:

All instances of a repeating event show the same link.

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Hello,

Users cannot enable Reminders from the front-end using Action User.