Archives: Replies

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Hello,

Can we take a look at wp-admin?

Please send us wp-admin access to your site as a private message for us to further assist your situation.

Ashan,

The same on dev2:

https://dev2.myeventon.com/wp-admin/post.php?post=31379&action=edit

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Please go to wp-admin > Appearance > Edit Theme > find functions.php > add the code. Better if you connect to the server using FTP, as if something goes wrong you’ll be able to revert changes.

Hello,

1. Please go to EventON > EventCard > try different Feature image display style.

2. Please add this CSS code to EventON > Styles (If you don’t see any change, EventON > Scripts & Styling > turn off Write dynamic styles to header > save settings > turn on Write dynamic styles to header):

.evo_page_content.evo_se_sidarbar .evo_page_sidebar { flex-basis: 36%; }

Ashan,

When I tried to activate Events Map:

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Hello,

Could you tell us more about your server’s specs? 8GB of RAM? 4 CPUs installed or 4 cores CPU?

7 calendars on one page is a big number. How many of shortcodes can your server handle? Could you try and let us know?

More info on the performance:

https://docs.myeventon.com/documentations/why-my-site-and-eventon-page-loading-slow/