Reply to: tickets(288313)

having the featured image inside the main description has never been apart of eventon- you could add the image into the description as you would a normal post

it may have been your theme adding it into the post content however it wasn’t eventon

Reply to: tickets(288411)

Hi again
I can see there are logins at the admin part of historiskmarked.dk from the username i send to you.
Is these different location all yours supporters?

A user with username “EventOn57” who has administrator access signed in to your WordPress site.
User IP: 159.196.169.144
User hostname: 159.196.169.144
User location: Sydney, New South Wales, Australia
—

A user with username “EventOn57” who has administrator access signed in to your WordPress site.
User IP: 197.237.36.36
User hostname: 197.237.36.36.wananchi.com
User location: Nairobi, Kenya
—

logged in successfully as “EventOn57“. https://historiskmarked.dk/wp-login.php
2.9.2022 23.56.15 (1 day 8 hours ago)
IP: 87.221.41.132 Hostname: 132.41.221.87.dynamic.jazztel.es
—
Thans Lars

 

Reply to: tickets(286832)

ok here is the user all three websites for you incl. links to the login area, it is different.

Username: eventon
Password: yR23v$8CqrzE
Email: support@myeventon.com

” https://www.schlaraffia.org/login/
” https://www.fischbach-goeslikon.ch/my-login
” https://www.dottikon.ch/my-login/

Please solve this problem as soon as possible so that I don’t have to inform the customers what kind of users they are – otherwise it will take too long.

Thanks a lot
René

Reply to: tickets(288496)

SEE VIDEO BELOW

AND IF YOU WANT TO PLAY AROUND WITH THE FONT SIZE

ADD THIS TO

APPEARANCE>>>CUSTOMIZE>>>>>ADDITIONAL CSS

.eventon_events_list .eventon_list_event .evoet_cx .evoet_cmf {

    font-size: 19px;

}

play around with that 19

sorry caps lock was on and I’m too lazy to retype it all (its my sunday)

Reply to: tickets(288341)

see video below

there is some conflict being caused

Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.

Reply to: tickets(286832)

theres an activation issue that happens only on certain sites – but not on our dev sites, so in order for us to diagnose why its happening we need access to sites where the issue is happening

we have translators on our browser to translate sites backends so thats not an issue. and the code is universal language

we need wp-admin access for

a) fischbach-goeslikon.ch
b) dottikon.ch
c) schlaraffia.org


we don’t understand why its a problem – thats why we need access to sites to diagnose or the problem will continue

Reply to: tickets(288449)

Please send us wp-admin access to your site as a private message for us to further assist your situation.

Reply to: tickets(288486)

Please send us wp-admin access to your site as a private message for us to further assist your situation.