Archives: Replies

Replies for tickets on suppota

Reply to: tickets(286928)

Hello,

Please send us wp-admin access to your site as a private message for us to further assist your situation.

Reply to: tickets(286647)

Hi Stuart,

Please check now. I have made some changes to the code, please take a look if it looks OK now

Reply to: tickets(286966)

Hi Veronica,

You are very much welcome. If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. 

Cheers!

Reply to: tickets(286349)

Dear EventON,

Thank you for your reply. Your instructions for #2 resolved our issue but the instructions for #1 did not. I have recorded a short video showing the correct settings and the continued problem with events. We have learned a few things that may help:

  • An event will stop displaying on the Upcoming Events list if it has a time set between now (the current time) and 5 hours into the future. If it has a start time of 5 hours and 1 minute in the future, it will display.
  • We think that the backend is showing the correct current time but it seems the front end thinks it is 5 hours in the future.
  • We tried adjusting several settings such as changing the global time zone to offset the 5-hour difference and using the custom offset fields, but neither of these fix the issue.

Here’s the video demonstration: https://www.loom.com/share/3800b9870c934e5eba258ddd62dbafcf

We appreciate your continued assistance as we work through this issue. I hope this new information helps with our troubleshooting efforts.

Kindly,

Twila

Reply to: tickets(286145)

Hi, sorry for the late reply I was out of town last week.

To recreate the problem do the following:

  1. Log into my account and go to Pages
  2. From the list of pages click Home > Edit with Bricks
  3. Unfortunately, this will likely lead you to a blank page, this is the problem. The Home page has the Event Slider add-on which seems to break the Bricks builder.
  4.  If you go to Plugins and deactivate the Event Slider add-on and then repeat the above steps, you’ll see that the Bricks Builder loads.

 

Reply to: tickets(287031)

Also with the EventOn API, is it possible to set it so that the event details open at a modal on click which is the default behaviour of a tile view?

Basically want to replicate this:
https://mvcc.vic.gov.au/play/my-week/events/

Reply to: tickets(286984)

Apologies for being difficult, but our site accepts donations and contains PII data for our parents and students.  I cannot grant administration access outside of our PTO members.  If you could point me in the direction of a setting to check or any other troubleshooting steps, I would truly appreciate it.

Reply to: tickets(286984)

I would prefer not to provide wp-admin access if at all possible – is this something you can help me troubleshoot with further steps on my own?

Reply to: tickets(286928)

I like that too – but that isn’t what I meant – you were correct the first time. A couple days ago it was showing up where I circled in the image I am including, as a filtering option and it is no longer there.