Archives: Replies

Ethan, much appreciate your patience! We are going to release the next version 4.1.2 which should resolve these issues. 

Kindly stay tune next version 4.1.2 will resolve this.

Hi i think we are going to release the next version here in a few and that should resolve this issue.

your site access is no longer working.

Please try altering the content filter types and see if it helps.

also if you pasted from our site- go to the editor where they are on the page and check the text/html section see if there is any junk html code within the shortcode

Please send us wp-admin access to your site as a private message for us to further assist your situation.

That fixed it! Thank you!

Hi Ashan,
It would have been very customer friendly if I could get the payment from August 2022 to August 2023 back from you. As I have already written, I have not needed EventOn at all for years, unfortunately, I have just overlooked canceling it every year.
Maybe you will reconsider.

Greetings
Gerhard

Hello,

The best solution is to cancel the order and then let the customer to repurchase.

You can also edit the order by following https://woocommerce.com/document/managing-orders/#order-details

Please note that this will not change EventON’s ticket order itself, only Woo’s one.

Hello,

I am not sure what “daily basis” is. Is it possible to send us a screenshot?

You can add additional fields to .csv file by following:

https://docs.myeventon.com/documentations/how-to-add-additional-fields-to-download-attendees-csv-file/

or if not possible ALL attendees but in a printable way

EventON doesn’t have such functionality, I am afraid. You could just print it using this or similar browser functionality: https://support.google.com/chrome/answer/1069693?hl=en&co=GENIE.Platform%3DDesktop