Archives: Replies

Replies for tickets on suppota

Reply to: tickets(285360)

That did seem to do the trick… however I remember being told to add that in a different support ticket. I forget its particular purpose though.

Does it look good on your end?

Reply to: tickets(286192)

And, is it possible to make the layer underneath the text a little bit darker? As you can see, its hard to read the text. Maybe 3-5% darker?

And maybe you can show me how to change the css for this layer? So I dont have to annoy you much longer : )

Reply to: tickets(284545)

Wait I just noticed all it is doing is changing the name from August to Sept — but not showing any of sept content — this is still august content as you can see. So presently I have no way to see or double-check the Sept cal which is what I need to finalize today. Can you please prioritize this and get it back to a working state — I have to ask directly — is this plug-in no longer something I can use for my specific needs? As I go forward with this plugin it has less and less working aspects to it — and as you can see from our correspondence it has had constant problems for weeks. And there was another issue from a separate ticket right before that.  I need it back working as it should — basically the functions you guys say work on this plug-in on your website need to actually work – or I will be forced to find a new option. I don’t want to stop using this plug-in — but if it doesn’t work I have no choice. Can you give me an ETA on when this stuff will be fixed and this plug in will work the way it is supposed to?

Reply to: tickets(286388)

Hello,

You can either apply this patch:

https://docs.myeventon.com/patch-fixes/4-1-in_array-error/

Or go to EventON > EventTop > EventTop Main Day block fields > enable Event Day Name or any other you like.

We are going to include the fix to the next version.

Reply to: tickets(284545)

Okay actually no, it is not fixed  — when I go to the following month — sept — it loads from the 16th on. Basically, it appears to be triggering off of the numeric value for today’s date but the wrong month. Please fix it asap we have a big show next month and it is being blocked by this. Also please poke a round a little once you make any changes and double-check that you did not cause another issue like this. All of these bands will be hitting us up asking why they are not listed on the cal. And we have contractual agreements with bands that we promote them in specific ways which include calendar listing — this is breaking those agreements. So it is a really big deal.

Reply to: tickets(282558)

Hello Support,

you assigned our ticket to someone else. This happend 4 weeks (!!) ago.

Can you please update us on this case?

kind regards

 

Reply to: tickets(286192)

Hello,

looks great! Attached you can see another Screenshot:

red: the text is to close to the left side of the tile

green: the day appears twice

Can we fix that?