Reply to: tickets(285785)

Hey — so, I know this isn’t the issue because everything worked before, but I am mentioning in case you work on the shortcodes and not settings for the plugin/events — we’re using Elementor for the layout, and if you don’t “Edit with Elementor” the pages could get ruined.

That said, there are 2 pages that use shortcodes — and this wasn’t working anymore on either. This is why we thought it was either the plugin settings or the event settings — but everything looked the right/same in those places, and we were stumped. [These are the edited shortcodes, done in an attempt to fix the issue — so some features might have been turned off or on, and it is possible they aren’t the exact ones from before the issue was seen.]

First page is https://nerfa.org. The shortcode used there is: [add_eventon_list hide_past=”yes” event_count=”4″ number_of_months=”1″ hide_so=”yes” hide_month_headers=”yes” etc_override=”yes” tiles=”yes” tile_count=”4″ tile_bg=”1″ ux_val=”3″ tile_style=”0″ show_limit=”no” event_past_future=”future” show_repeats=”no”]

The second page is https://nerfa.org/calendar/. The shortcode used there is: [add_eventon ux_val=”3″ show_et_ft_img=”yes” event_count=”10″ event_past_future=”future” livenow_bar=”yes”]

That said, we created an admin account specifically for you, so you can check the settings for us. Again — not sure why it worked, and then doing nothing different it didn’t; and we don’t currently have a live event; but hopefully you can suss this out for us since we’ve exhausted all options. Thanks!

un: eventon

pw: mlAIkL@tBOtD$b%v2z&T&l%W

Reply to: tickets(285915)

Hello,

Unfortunately, we unable to help with customizations since it’s against CodeCanyon’s Support Policy.

Reply to: tickets(285797)

Unfortunately, we unable to help with requests of this nature.

If you want to edit locations you can go to wp-admin > Events > Event Location.

Reply to: tickets(285057)

Since you are using WPML on your website, could you follow this guide:

https://docs.myeventon.com/documentations/wpml-eventon-front-end/

To make sure to that EventON can load translated events correctly.

Reply to: tickets(285922)

Hello,

Could you try this guide:

You can either apply this patch:


https://docs.myeventon.com/patch-fixes/4-1-in_array-error/


Or go to EventON > EventTop > EventTop Main Day block fields > enable Event Day Name or any other you like.


We are going to include the fix to the next version.

Reply to: tickets(285826)

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!

Reply to: tickets(285086)

Hi Artem,

I’m sorry. I don’t know why but it doesn’t work with the event you’ve created (with or without photo).

I have re-published it, but it stays in the “Next Event” block, with no time decreasing (normal because, the event is live now…)

Thanks for your help.

Jean