Archives: Replies

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! 

no it not the official stance its simply a communcation breakdown. English is not all of our first language

you can unhide them and just buy through the woocommerce shop

some clients edit the cart page and before the cart appears are recommended items (thats if they are buying from the events themselves)

but you can buy from the product page if you really want to. but because you have removed fields from checkout they can only buy one ticket at a time as the “additional ticket holder names” have been removed. (or they might be able to buy more but it wont record the additional names (sorry never tested multiple sales with fields removed) 

can you send a screen shot of 

Formatwise, events looks good to me on desktop and macbook. I use headers 3 and 5.

However, the formatting does not show like that on mobiles.

(I don’t 100% understand)

so with your language options that depends on how you are set up

do you have a german calendar and an english calendar
or are you doubling your events so theres a german and an english version

let me know and I can give you the way to do it

I am very sorry, but this answer by Artem does not help at all. It only supports our feeling, that EventOn does not work well with Woocommerce and it even asks „why use EventOn at all?“

Is this the official stance, even by Ashanjay?

Hi Neil,

Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to what’s going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.

After activating the debug, you will have to activate the new version so that the error can be recorded in the log.

is this only happening when you are using special characters for variations?

the pdf fine is directly accessible, can you show me a screenshot of how they are visible in google search?

I wonder if you restrict access to uploads folder to only loggedin users if that would not show on google search…

thank you for letting us know. We are however not able to see any issues in our PHP 8 testing. Are you able to share us what errors you are getting?

Hello Monika, i have made the adjustments, shoukd reflect on your end now.