Archives: Replies

Now is ok, thanks.

 

Hello,

Please send us FTP access to your site as a private message, so we can perform several tests from our end and resolve your issue fast!

Can we take a look at wp-admin in your live environment where the issue is?

Ashan,

Please take a look at 2. 3. 4.

2. https://dev2.myeventon.com/wp-content/uploads/2022/03/Ticket_order_29876-4.pdf

3. Cannot find strings in EventON > Language,

4. See 2.

Hello,

1. Please follow this guide:

https://docs.myeventon.com/documentations/how-to-additional-data-to-confirmation-email/

Make sure to regenerate pdfs by going to Events > All Event Tickets > Edit > RE-GENERATE PDF.

2. & 3. & 4. Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

Disable the included fonts by enabling “Disable font awesome fonts”. Include “Font Awesome 5 Free” locally. After, let us know if there are issues.

Hello,

The only way of creating bundles is to use Variations add-on:

https://www.myeventon.com/addons/ticket-variations-options/

The problem is, just like you’ve mentioned, 4 tickets = one holder.

How you can add the info to checkout:

https://docs.myeventon.com/documentations/how-to-add-additional-fields-at-checkout/

Not sure how Google Tag Manager works, so not sure why this happens. Could you ask on their support forum? Maybe each code must have a certain unique id?

1: Thank you

2: All of your policies apply when you do not violate the law, such as the GDPR.
I recommend that you escalate this ticket to your legal department. It may not be about $70.

3: Your answer does not answer my questions. Read my questions carefully again, think about it, and answer. This situation is beginning to stress me out.

 

In general, I have a very positive attitude toward software developers and I respect their work. I myself work in IT, and I have friends who are programmers.

Look, you actually stole money from me and violated the GDPR.
My position is that everyone makes mistakes and I can understand that, but if people don’t want to admit and correct their mistakes, that’s different. It means malice. And that’s a crime.
Mind you, I haven’t used the products mentioned above for the last 2 years and I didn’t know you were charging my card like some scammers or thieves.

Translated with www.DeepL.com/Translator (free version)