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Replies for tickets on suppota

Reply to: tickets(271345)

Wow! Thanks so much! That was the best tech response I’ve ever gotten. More concise and constructive and personal then anything I’ve encountered.

Reply to: tickets(271701)

To update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!

Reply to: tickets(271690)

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

Reply to: tickets(271690)

Hello,

How come instead of the default version of jQuery, you are using https://code.jquery.com/jquery-3.3.1.slim.min.js?

Could you change it to https://dev2.myeventon.com/wp-includes/js/jquery/jquery.min.js?ver=3.6.0?

Reply to: tickets(271591)

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!

Reply to: tickets(270866)

Hello,

To give example  for that one you need to catch the show in time before, I would suggest you create an event at times you think and check it out for yourself,

I am currently sitting on a delay and I can not figure out why becouse my setting looks OK for the Time zone 🙁

Maybe cache ?

Nitzan

Reply to: tickets(271382)

Hello,

 

Here is my example for event as running right now in my event clender( in the attached)

In event page i can see the event still for sell, But in fact it is already closed behind the scenes using a “closing time before”

And then once the client try to buy ticket he get the massage “the tickets is not avilibile”, This issue coming after update eventon plugin

Prior to that, the event had closed on the event page in before the plugin update,

Thank you

NItzan