Archives: Replies

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Hello,

Could you try selecting a different EventON Settings > Select event calendar WP Query method?

Please also take a look at

https://docs.myeventon.com/documentations/why-my-site-and-eventon-page-loading-slow/

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!

I am sorry, the access information you have provided did not work for us. Tried with quotes and without them.

Please check them and post the correct login information as a private message, thank you!

Please also follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.

Hello Ashan,

I have seen the fix only today
can you make the picture a little bigger I can not see anything on the desktop.

Thank you

Hi Artem,

please use ‘temp_admin’

fJXzP4mCsgnYJZ9E(DtW$63)

 

Stephan

Tank you very much for your help

This helped me a lot.

 

king regards

Paul

Ok, but im not using that theme and im not using WooCommerce default checkout, I just want the registration form fo EVENTON working as it did for years till a week ago, I don’t need an explanation about the reason why is not working at the moment. Can you please just fix it otherwise I have to unistall your plugin and use some other plugin more performant.

Thanks

That’s great. However, is there an option to install this beta version for us as you offered previously,  so we can manage our company near future events and save us tons of time to duplicate seats?

Thanks!

I have not been able to see this happen in the test bookings I set up before sending this support ticket. Plus the test booking you have set up is not a repeating event… “Repeating Event – Enable repeating instances for this event” is turned off. The problem occurs when there are multiple dates. The customer books a date for an event (cooking class) but the Woocomerce event date is different to the EventOn booked date. Usually, the date is the previous class or the next class. Please see the screen print provided earlier for details. Does a repeating event have a limit to the number of repeats? Can an event become corrupted? This date booked problem is a major problem for cooking class size capacity and knowing how many are coming to the class.

By the way on my WordPress dashboard, I have the following message which is confusing because it is installed. “EventON Event Lists & Items is NOT active! – You do not have EventON main plugin – EventON main plugin is REQUIRED to run Event Lists & Items.” What is that about?